The Sarah Switch

Your Sarah line answers to texts. Every command below goes to your system number, the one that came with the contact card when you went live. Save it as "Sarah Line" and you never have to remember any of this.

The three words

SARAH ON	The everyday setting. In your hours, calls ring you first, with the caller's number showing. Miss one, or you're on the other line, and Sarah picks up before voicemail can. After hours and weekends, she answers first so you're actually off the clock.
SARAH ALWAYS	Sarah answers every call, every hour. Most Kings end up here once they've seen a month of receipts. It's how the founder runs his own company.
SARAH OFF	Calls ring you and your misses go to your voicemail. Nobody catches them. That's the problem this service exists to fix, but it's your phone and your call. Phone dead and you didn't text SARAH ON? That one's on you.

Off season

SARAH PAUSE

For seasonal trades, once you've been with us at least a month. Billing stops, your line rings you like it did before, and every setting you built is saved. When the season turns, text SARAH ON and she's back the same day. No re-signup, no setup fee.

Who gets put through live

CONNECT HIGH	The default. Sarah handles the call and only connects you live for high-value jobs, emergencies, and hot leads. You still get a text on every real call, so nothing is hidden.
CONNECT ALL	Gatekeeper mode. When Sarah is answering, she kills the junk and connects every real caller to you live.
STATUS	One text back with your current switch, your hours, and the time on your clock.
HUMAN	Books you a callback with one of our favorite humans at the next open slot, and texts you the time.

Emergencies ring your cell in every setting except OFF. What counts as an emergency for your trade is set at your setup interview, and you can change it any time by telling Sarah or texting us.

On Stop the Bleeding?

Your line doesn't answer calls live, so SARAH ON, ALWAYS, and OFF don't apply to you. Here's what your line does instead, all day, every day:

Missed call	The caller gets a text back within seconds, in their language, so they don't dial the next guy. Their reply lands on your cell, and you answer them right from your phone.
Job done	Your customer gets the review link, then the next day a referral text with their name on it. Every review and referral shows up in your weekly report.
Your words	STATUS, HUMAN, SARAH PAUSE, and CANCEL all work exactly as above. Ready for Sarah to answer live? Text HUMAN and we'll move you up.

Questions Kings actually ask

How does my business number reach Sarah?

Your business line forwards to your system number. That's one dial code on your phone, which we give you at setup. Turning the forward off is the same code backwards, also in your welcome email. Forward on, Sarah's in the picture. Forward off, she's out entirely.

What happens at day 30?

Your free month ends with a receipts meeting: fifteen minutes, every call Sarah caught and what it was worth. Sarah calls you to book it. Nothing is billed until you say keep. We don't auto-enroll anyone; the founder hates that.

What if I never get around to answering?

If we can't reach you after a couple of tries, we refund your setup fee, stop billing, and pause Sarah on your line. Nothing gets deleted. One text turns her back on.

How do I cancel?

Text CANCEL to your system number, or tell Sarah on any call. Billing stops that day, your setup fee comes back if you're inside the first month, and a human calls you before anything is shut down. Paused Kings keep their number and settings for ninety days.

Someone texted my business line. Where did it go?

To your cell, tagged with their number, from your system number. Reply to them however you normally would.

How do I reach a person?

Text HUMAN to your Sarah line and one of our favorite humans calls you back at the next open slot. In a hurry, call or text (978) 850-KING. Or tell Sarah "get me a human" on any call.